Zero loan administrator responses the phone each voicemail are complete
Crappy customer support… Can’t arrived at mortgage officer. Come refinance procedure. Turned in most of the records, skipped 5 closings. However waiting! Losing money. Troublesome customer support. Bad price! How did it reach cuatro.5 million in the sales? Ask your States Attorneys Place of work.
They keep transferring me to this new loan processors
Awful customer support. I have been discussing an effective re-finance just like the no nearer to closure than just I was in the Summer. Customer service was a tale. They just import us to each person, and i am bounced to eg a baseball. Most disappointed and you can enraged and you can in the morning swinging my personal mortgage asap. Dont suggest The Rez whatsoever.
My mortgage is with Ditech and it also was ended up selling to help you Brand new Rez
Avoid the use of NEWREZ….greatest mistake I’ve generated. Started seeking to refi. Just like the Get it is now October nevertheless waiting. You will find delivered the same records when you look at the several times. Can not arrive at some body because of the cellular phone. My personal financing is actually acknowledged 8 weeks ago still waiting. This company are a tale wade elsewhere.
This new Rez ‘s the worst mortgage company!! The fresh new Rez entitled and you will accessible to refi my loan at a lower rate of interest. The mortgage Manager Ryan explained it might be simple not a problem. He together with told you no need for another appraisal due to the fact loan was just 12 months old so we were not getting people extra cash aside! HA… 5 weeks later he’s asking for docs they have. The mortgage Processor chip usually do not understand the docs We upload to their safer web site. Brand new seriously terrible bank I have ever before caused! Save the new frustration and acquire several other lender!!
NewRez/Shellpoint gotten our mortgage of Ditech. First fee to help you NewRez was in , which i developed via the NewRez site to own automatic payments on firstly every month. All ran well up to . They never ever grabbed the latest fee which was supposed to be taken from your bank account! I did not see up until i got a trip towards away from specific strange count saying they certainly were NewRez, failed to consult with them as we did not admit the amount. Checked our membership on the web thru the website and reasonable and behold brand new October payment had not already been immediately received! Got towards the cellular telephone that have NewRez support service instantaneously to find out the thing that was happening and is told it was certain variety of glitch. Actually, money having been move having fee well as ! You will find a good amount of money in the latest savings account for it! I spoke with several various other people to the , to your second individual using the commission over the phone with the new report off the lady there could be zero late charge, zero commission plus it was ACH. These days it is as well as on their webpage it is showing me that it’s an enthusiastic unapplied fee! What the heck, here is the Oct step one percentage and must was indeed applied therefore Quickly to the . Therefore we get on the device once more with these people now and you will query what’s happening? Are advised you to definitely she would immediately consult it is put on the Oct commission and you aren’t later I contacted our bank right after speaking with NewRez on and you may the lending company told you no take to at the fee ended up being expected by the NewRez/Shellpoint, they (the bank) commonly finishing any fee therefore we has actually a number of money to cover 4 years of costs! I what is a edd credit card have below one year remaining with this initial mortgage and they are surely considering going to the state attorneys general’s place of work, the greater team agency, hiring an attorney and you may investing that it out-of today. Our very own on line account which have NewRez suggests the following fee to-be auto-paid back is defined for The fall of step 1, however, if we attempt to go through the booked automatic costs, they informs us we simply cannot once the account is actually overdue. This is so incorrect towards of several levels! I have Never been later during the 31 age with this mortgage percentage and now we possess the ultimate credit rating more than 850! Will they be today likely to screw all of our credit score? Eliminate Him or her!
